For a detailed explanation of your statement:

• Download an Emory PHYSICIAN statement breakdown (PDF).

• Download an Emory HOSPITAL statement breakdown (PDF).

FAQs for Emory Physicians Online Bill Pay

These are frequently asked questions for online bill pay for Emory physicians. For questions pertaining to statements from Emory hospitals, visit this page.

Who can use Online Bill Pay?

Both patients of Emory physicians and Emory hospitals are able to pay statements online. Providers that fall under Emory physicians include Emory Specialty Associates (ESA), Saint Joseph’s Medical Group (SJMG), Emory Medical Labs (EML) and the Ambulatory Surgery Center (ASC).

To pay your statements for Emory physicians, click here.
To pay your Emory hospitals bill, click here.

What services can I pay online?

Your Emory Physician Statement covers the professional services that were provided by doctors who assisted in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists, and other specialists perform these services and are legally obligated to submit separate statements. If you have questions about these statements, please call the number printed on the statement you received from them.

How do I sign up for Online Bill Pay?

To sign up for a fast, secure and convenient way to pay your Emory physician bills online, please visit this page. You will have the option to create a an account or utilize the EPay option to pay your balance. To sign up for online bill pay for Emory hospitals, click here.

Can I use my credit cards or checking account to make a payment?

The Online Bill Pay system accepts VISA, MasterCard, Discover, American Express and Debit.

What if I forget my user ID and/or password?

If you forget your user ID and/or password, you can use ‘Forgot UserID/Password’ link to reset your password. If you need further help, you are welcome to call our Customer Service number at 404-778-7318.

What is the difference between ‘EPay’ and ‘fully hosted’?

There are two different ways to sign up for Online Bill Pay:

1. EPay – You can make a one time payment by using the ‘EPay Code’ found on your billing statement. The EPay method would allow you to make a payment, but will not show your account detail such as e-statements.

2. Fully Hosted – Allows you to create a username and password for future payment purposes. Once your account is created, you can view your e-statements and make online payments.

Is there any fee associated with paying my statement online?

No, there is no monthly charge of associated fees for using the Online Bill Pay option; however, if your bank account registers as having insufficient funds, your bank may impose a fee on the overdraft.

Will I still receive a paper statement after I have signed up for Online Bill Pay?

In order to stop receiving paper statements, you will need to opt-in to receiving e-statements from your Emory physician using the online bill pay system. You can choose to opt-out of e-statements and continue the traditional statement delivery by mail at any time.

Who do I call to inquire further about my statement?

To inquire further about your Emory physician statement, please call the Customer Service number at 404-778-7318.

To inquire further about your Emory hospitals statement, please call 404-686-7041

How long does it take for my account to reflect payment?

It will take up to 24 hours for your payment to be posted in your account.

What does each field on my Emory Clinic statement represent?

Please view the Emory physician Example Statement Breakdown (PDF) which provides a detailed explantion of each of the fields on your clinic statement.

Can I pay both physician and hospital statements online?

Yes. To pay your statements from your Emory physician, click here. To pay your Emory hospitals, click here.

Can I pay my Emory Specialty Associates (ESA), Saint Joseph’s Medical Group (SJMG), Emory Medical Labs (EML) and Ambulatory Surgery Center (ASC) statements online?

Yes. Please use the ‘Pay Your Emory Physician Statement’ link to make payments on your Emory Specialty Associates (ESA), Saint Joseph’s Medical Group (SJMG), Emory Medical Labs (EML) and Ambulatory Surgery Center (ASC) charges.

What happens to the personal information I submit online?

Your personal information will be used to access your Account. Your financial information will be used to process payments that you schedule through Online Billing. This information is stored in a secure environment. We do not sell your personal information to third parties who send unsolicited information.

How will my credit card information be protected?

We store your financial information in an encrypted format in our database that is secured from outside parties. Your financial account information will be partially masked (e.g., XXXXXX1234) whenever presented on our Web site. When we process your payment, we encrypt the financial information and transmit the data to the banking network through a secure connection. 

Why can't I see my eStatement?

The security settings of your browser may be set to block sites from downloading files to your computer. You may need to adjust your browser settings to download files from this web site. A browser message should appear offering actions you may take.

Will I receive notification when my eStatement is available?

Yes. You receive an e-mail each month notifying you that your eStatement from your Emory physician is available for viewing.

How can I review statements for previous months?

Simply click on the date of the statement you wish to view and it will load in the window.

How is the integrity of my data maintained using Internet access with SSL protocol?

The Emory Physician Online Bill Pay system uses the latest Internet security technology and techniques to ensure your statement information is as secure as possible. These techniques include enhanced user authentication, data encryption, and the use of secure servers. Secure Socket Layer (SSL) protocol is used to encrypt sensitive data prior to transmission over the Internet, and to protect it from anyone trying to read it in transit. We also use multiple step applications to verify supplied data.