Patient Portal FAQs

Click through the below frequently asked questions on the Emory Healthcare Patient Portal.

What is the Emory Healthcare Patient Portal?

The Emory Healthcare Patient Portal is a convenient and secure health-management tool you can use anywhere you have access to the Internet. Through the portal, you can:

  • Correspond with your Emory Healthcare team*
  • Request a prescription renewal from your Emory Healthcare team*
  • View your lab results
  • View your health care record
I don’t see all of my provider listed in the portal? Why?

If your provider's department is active on the portal, please contact your provider's office and let them know that your provider is not listed.

View a listing of the departments currently active on the portal.

How old do you have to be to participate in the portal?

You must be at least 18 years old to participate in the Emory Healthcare Patient Portal.

Who can I contact if I have trouble logging in or accessing the Emory Healthcare Patient Portal?

Please contact the 24/7 toll free Cerner IQHealth Technical Support line at 877-621-8014. 

How do I sign up for the Emory Healthcare Patient Portal?
  • To register for the portal, you can contact your provider’s office, request an invitation on line, or call 404-727-8820 at your convenience to register.
  • When your registration has been completed, you will receive an email invitation to create your account.
  • Once you receive your email invitation, click the first link you see in the email and follow the directions.
I received my invitation but cannot remember my PIN number.

Please call your provider’s office or 404-727-8820 for assistance.

How can I access the portal once I have completed the invitation/account setup process?

For future visits to the Emory Healthcare Patient Portal AFTER you have completed the setup process, you can log in via the "Access the portal" link in the right-hand column of this page.

Remember, use this link after you have received a portal invite and completed the sign-up process.

How will I know when I have a new message?

When a new message arrives in your Emory Healthcare Patient Portal inbox, an email alert will be sent to the email address you provided when you set up your account. NOTE: Please notify your provider’s office if your email address changes.

Why am I not receiving email alerts?

You can confirm your email address for notifications or change your email address by completing the following steps:

  • Open your patient portal account.

  • Click "Account Settings" on the top right of the screen.

  • Delete the email listed in the "Email notifications are sent to" box.

  • Enter your new email address for notification of patient portal messages.

  • Click update.

A notification that your email was updated will appear. Notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.

Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider's office to update your records with a new email address.

How do I check my messages?

After you log in to the Emory Healthcare Patient Portal, you begin at the home page. Select Secure Messaging from the top navigation bar. This will take you directly to your Inbox. Click on the received message you would like to view.

How do I send a message to a provider?

Start by clicking on Secure Messaging from the top navigation bar.

  1. Select Send a Message in the center of the page.

  2. Enter your provider’s name in the To search box

  3. Select the appropriate provider from the dropdown list that appears.

  4. Create a Subject line.

  5. Type your message.

  6. Click Send.

As you get used to using secure messaging, it is a good practice to check your sent message in your sent folder to confirm that your message contained your typed text. If the text is not viewable, contact Cerner IQHealth Technical Support at 877-621-8014 for assistance. 

What if the “To” directory does not appear when I am sending a message?

Please contact the 24/7 toll free Cerner IQHealth Technical Support line at 877-621-8014.

How do I order a medication renewal?

Through the Emory Healthcare Patient Portal, you can request a medication renewal. Start by clicking on Health Record from the top navigation bar.

  • The Clinical Record Summary page will appear.
  • Under the Current Medications heading you can select Renew or select Medications on the left navigation panel and select Renew.
  • Enter your provider’s name in the To search box
  • Select the appropriate provider from the dropdown list that appears
  • Select which prescription(s) you would like renewed
  • Select the best way to contact you with questions
  • Select where we should send your prescription
  • Add any additional comments
What is included in the medical record?

The Emory Healthcare Patient Portal includes a view of clinical data from our Emory Healthcare Electronic Medical Record. Your Health Record includes:

  • Clinical Record Summary
    • Medications
    • Allergies
    • Immunizations
  • Clinical and Lab Results
  • Depart Documents
  • Medications
What does the “Recent Selected Results” section include?

This section provides a quick view of recent results from the list below. A full list of your results can be found under “Clinical and Lab Results” section of your “Health Record”.

• Hemoglobin
• Hematocrit
• Glucose
• Cholesterol
• Triglycerides
• Body Mass Index

Can I access the portal on all my electronic devices?

Yes, the upgraded portal is now mobile optimized, so you can easily navigate through it on all of your devices.

Will I be notified if my session is going to time out?

Yes, there is a time-out notification that will notify you after twenty minutes of inactivity.  Note that there is no “save” feature with the time out notification.  Any draft messages will be lost if they are not sent before time-out.

Can my spouse and I use the same email address to request our invitations?

Yes, you can use the same email for your patient portal invitations, but will need to create seperate accounts with unique usernames and passwords.

What lab results can I view on the portal?

You are able to view all of your lab results except HIV and Genetics results. Anatomical Pathology and Radiology reports are not yet available.  

How can I obtain a copy of my entire medical record?

Please call the Medical Records Department at 404-778-4088. 

Questions? Call
404-727-8820