The Office of Patient & Family Advocacy

The Office of Patient and Family Advocacy responds to complaints related to medical care and service within Emory Healthcare in accordance with standard procedures. Complaints may be received by letter, personal visit, telephone call or Web comment form. You will receive prompt attention and compassionate service. To speak with a patient advocate regarding your clinic or hospital experience, please see the numbers below:

Emory Clinic: 404-778-3539

Emory Johns Creek Hospital: 678-474-7028

Emory University Hospital: 404-686-7593

Emory Rehabilitation Hospital: 404-712-2590

Emory University Hospital Midtown: 404-686-1999

Emory University Orthopedic & Spine Hospital: 404-686-7593

Wesley Woods Geriatric Hospital: 404-686-1999

E-mail address: patient.relations@emoryhealthcare.org

If you have a complaint or concern about safety or your rights as a patient or visitor, we are committed to resolving this satisfactorily, promptly and at the first level of contact whenever possible. If you have a concern, we encourage you to share this with a member of your healthcare team, physician or manager. They will gather information, follow up with the appropriate individuals or departments and attempt to resolve the issue to your satisfaction.

If you feel your concern has not been resolved satisfactorily, you may file a grievance through the Office of Patient & Family Advocacy.  You will receive a written response to your formal grievance.

You may utilize the hospital’s grievance process as well as, or instead of, filing a complaint with the Georgia Department of Community Health, Two Peachtree Street, NW, Atlanta, Georgia 30303 (404-657-5726 or 1-800-878-6442), and/or The Joint Commission (TJC) at 1-800-994-6610 or e-mail at complaint@jointcommission.org. Ambulatory Surgery complaints may be filed with the office of Medicare Ombudsman @ 1-800-MEDICARE or www.medicare.gov/ombudsman/resources.asp

Guest Services

Our Concierge will provide directions and assist with the specific needs of each patient. The concierge desk is located on the main levels of buildings A and B and the Plaza Level in Bldg C/Winship.

Building A
Hours
: 7 a.m. to 5 p.m.
Location: 2nd Floor near Valet Parking by the pedestrian bridge to Building B
Telephone: 404-778-4792

Building B
Hours
: 8 a.m. to 4:30 p.m.
Location: 1st Floor in Lobby by front door
(rear exit is on the second floor)
Telephone: 404-778-3325

Building C/Winship
Hours
: 8 a.m. to 4:30 p.m.
Location: Plaza Level          
Telephone
: 404-778-2475

Transportation services will assist patients to their appointments. Wheelchairs and stretchers are available. Transportation services are available from 7:30 a.m. to 6 p.m., Monday through Friday. Please contact the Concierge for assistance.

Interpretation Services

For information on Interpretation Services please contact the Emory Medical Interpretation & Translation Services Department at 404-727-3648.