Non-Discrimination in Health Programs and Activities
Scope: Emory Healthcare, Inc. entities include, but are not limited to, Emory University Hospital, Emory University Orthopaedics & Spine Hospital, Emory University Hospital Midtown, Emory Johns Creek Hospital, Emory Saint Joseph’s Hospital, Emory Decatur Hospital, Emory Hillandale Hospital, Emory Hospital Warner Robins, Emory Hospital Perry, Emory Ambulatory Surgery Center at Dunwoody, LLC, Emory Ambulatory Surgery Center at Lagrange, Emory Ambulatory Surgery Centers, The Emory Clinic, Inc., Emory Specialty Associates, LLC, Emory North Clifton, Inc. d/b/a Viridian Towers, Emory Dialysis, LLC, Emory Long-Term Acute Care, Emory Rehabilitation Hospital in partnership with Select Medical, Emory Rehabilitation Outpatient Centers in partnership with Select Medical, Emory Physical Therapy, LLC, and Emory Houston ASC (collectively, “Emory Healthcare”).
Policy: Emory Healthcare complies with applicable Federal Civil Rights laws and does not exclude, deny access or benefits to healthcare, or otherwise discriminate against or treat differently any person on the basis of race, color, national origin (including limited English proficiency and primary language), sex (consistent with the scope of sex discrimination described at 45 C.F.R. § 92.101(a)(2)), age, or disability in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Emory Healthcare directly or through a contractor or any other entity with which Emory Healthcare arranges to carry out its programs and activities.
This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Affordable Care Act Section 1557, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 92.
Translators and Interpreters for All Patients
Emory Healthcare provides interpretation and translation services at no cost to our patients and family members who do not speak English as their primary language. Emory provides a series of resources from in-person interpretation to over-the-phone or video remote interpretations. We want to ensure clear and effective communication between our patients and our providers. For deaf and hard-of-hearing patients we provide American Sign Language / Certified Deaf Interpreters as well as video interpretation.
Emory Healthcare offers video interpreting services available on demand with over 200 languages. This service is available 24 hours a day, seven days a week.
Emory Healthcare offers telephonic interpreters for over 200 languages. This service is available 24 hours a day, seven days a week.
How to File a Section 1557 Grievance with Emory Healthcare
Emory Healthcare has adopted an internal grievance procedure for all facilities and clinics providing prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act.
If you believe that Emory Healthcare has failed to provide language assistance services, including electronic and written translated documents and oral interpretation, or disability-related auxiliary aids and services, or discriminated in another way on the basis of race, color, national origin, age, disability, gender identity, or sex, you can file a grievance. It is against the law for Emory Healthcare to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.
Grievances must be submitted to the Patient Advocate (listed below) for the facility where the issue occurred within 30 days of the date the person filing the grievance becomes aware of the alleged discriminatory action. The Section 1557 Coordinator may delegate investigation duties to appropriate individuals within the facility, including the Patient Advocate.
A grievance should generally be in writing, containing the name and address of the person filing it. The grievance must state in as much detail as possible the problem or action alleged to be discriminatory and the remedy or relief sought.
The Section 1557 Coordinator, Patient Advocate or other appropriate person shall conduct an investigation of the grievance. This investigation may be informal, but must be thorough, affording all interested persons an opportunity to submit relevant evidence. Files and records related to such grievance will be maintained. A written decision on the grievance will be completed no later than 30 business days after its filing.
The person filing the grievance may appeal the decision within 15 calendar days of receiving the decision by writing to:
Emory Healthcare Compliance Officer
2201 Henderson Mill Road
c/o The Office of Compliance and Privacy
Atlanta, GA 30345
ehccompliance@emoryhealthcare.org
Appropriate accommodations will be provided to ensure individuals with disabilities can participate in the grievance process.
Patient Advocate Contacts
To file a grievance, contact the Patient Advocate for your facility below or email patient.relations@emoryhealthcare.org:
- Emory Clinic: 404-778-3539
- Emory Decatur Hospital: 404-501-1000
- Emory Hillandale Hospital: 404-501-8000
- Emory Johns Creek Hospital: 678-474-7028
- Emory Long-Term Acute Care: 404-501-6100
- Emory Rehabilitation Hospital: 404-712-2590
- Emory Saint Joseph’s Hospital: 678-843-5121
- Emory University Hospital: 404-686-7593
- Emory University Hospital Midtown: 404-686-1999
- St. Francis – Emory Healthcare: 706-596-4253
- Emory University Orthopaedics & Spine Hospital: 404-686-7593
- Winship Cancer Institute of Emory University: 404-778-7221
- Emory Hospital Warner Robins: 478-542-7841
- Emory Hospital Perry: 478-218-1626
How to file a Civil Rights Complaint with the U.S. Department of Health and Human Services
The availability of the Emory Healthcare grievance procedure does not prevent an individual from filing a Civil Rights Complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Civil Rights Complaints may be filed online at:
https://www.hhs.gov/civil-rights/filing-a-complaint/index.html
Or by mail to:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F
HHH Building
Washington, DC 20201
Civil rights complaints must generally be filed within 180 days of the date of the alleged discrimination, unless the Office for Civil Rights grants a waiver for good cause.
For assistance, contact:
OCRMail@hhs.gov
1-800-368-1019 (TDD: 1-800-537-7697)
June 2026