Frequently Asked Questions

If we cannot accept your insurance, or if you do not have insurance, our program will pay the entire cost of treatment. If we can accept your insurance and you normally pay a co-pay for a provider visit, our program will pay the co-pay for you. If you have further questions related to payment, please contact us at 888-514-5345.

Yes, we treat veterans and service members from anywhere in the country and will pay for all transportation and accommodation costs for those who are approved for treatment. We also offer our Accelerated Brain Health Program via telehealth for those in participating states. 

You can make a tax-deductible donation to Emory Healthcare Veterans Program online or by check. Give in honor or memory of a family member, caregiver or friend.

We take the confidentiality of our care for veterans and service members very seriously. Except when required by law, we do not share health information with any other agency or person without express consent from the veteran or service member.

Emory Healthcare Veterans Program’s Accelerated Brain Health Program lasts two weeks. 

As a proud member of the Warrior Care Network (WCN), we offer treatment to veterans who have served at least one day after 9/01/2001 and service members* affected by invisible wounds such as post-traumatic stress disorder (PTSD), traumatic brain injury (TBI), substance use disorder,  anxiety, depression, or conditions stemming from military sexual trauma (MST).

*Emory’s Veterans Program treats all eligible post-9/11 veterans and service members, regardless of discharge status, deployment history, or length of service.

Yes. Those Atlanta-area residents who choose to participate in the Accelerated Brain Health Program will join those who live outside of the Atlanta area and will stay in a hotel at no cost to the participant. 

Contact us at 888–514–5345 and our care coordinator will ask you a few questions to determine your eligibility for treatment. You may also complete this confidential form and we will contact you.

If you are accepted into the Emory Healthcare Veterans Program’s Accelerated Brain Health Program, you will be assigned a case manager who will contact you within one week of your acceptance to help walk you through the entire process of admission, including choosing a start date that works best with your schedule, as well as completing any necessary paperwork and troubleshooting any barriers to care.

Self referrals are welcome! Our team will conduct an intake evaluation for diagnosis, therefore a referral from a provider is not necessary for eligible veterans and service members to receive treatment.

You can subscribe to our quarterly newsletter.

Our Accelerated Brain Health Program is offered virtually via telehealth and includes the same successful elements of the in-person program, but from the comfort of your own home through a secure video connection via smartphone, laptop, tablet, or computer.

 Watch this video to learn more about the Accelerated Brain Health Program via telehealth.

The telehealth IOP is available for post-9/11 veterans or service members living in Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

The list is current as of July 2024. 

Participants in the telehealth program receive the same services as those in the in-person program, including:

• Daily individual and group therapy
• Wellness coaching such as nutritional counseling and yoga
• Family services
• Case management 
• Medication education
• The opportunity to connect with other veterans

We take our participant's personal health information very seriously. Zoom is the HIPAA*-compliant program used across Emory Healthcare to help us interact with patients securely.

 *HIPPA is a safeguard to protect the privacy of personal health information

Yes. We offer neuropsychological diagnostic assessments and Cognitive Rehabilitation Therapy (CRT) services to patients through Zoom, our HIPAA*-compliant platform for telehealth.

If accepted, you will need to have a laptop or desktop computer OR a tablet with an appropriate video connection, internet speed, and bandwidth needed for each component of the neuropsychological services. A mobile phone cannot be used for the neuropsychological evaluation 

*HIPPA is a safeguard to protect the privacy of personal health information

"I felt comfortable completing the intensive outpatient program at home through telehealth. The ease of the internet and being in my own space motivated me to complete the PTSD treatment."

"The telehealth experience was much better than expected. There was still a significant connection between me and the providers."

"I didn’t have to worry about driving to the session or wearing a mask."

• If you don't have a private area in your home, we may be able to provide accommodations during treatment. Please discuss this with your case manager as accommodations are provided on a case-by-case basis. 
  
  
• If you're in a shared space, inform others of your schedule and your need for privacy during sessions.
   
• If possible, keep any doors closed, perhaps with a sign noting your need for privacy (such as "In a session," "Privacy Please," or "Do Not Disturb").
   
• If you're concerned about the possibility of others overhearing your sessions, try using a white/ambient noise machine, white noise mobile app, or other small, noise-generating appliances such as a fan or air purifier. Even a bathroom vent fan will do in a pinch!
   
• Use headphones to block out noise from your immediate surroundings and hear your provider more clearly.
   
• Place electronic devices in "Do Not Disturb" mode while in sessions so you're less likely to become distracted by notifications or phone calls.
   
• Be aware of internal distractions that may arise (such as hunger and fatigue) and try to address them before or between your sessions. Don't be afraid to request a few minutes of buffer time before your next session to use the restroom, grab a snack, hydrate, stretch your legs, or rest your eyes. Zoom fatigue is real!
   
• If you share childcare responsibilities with another adult, try to schedule a routine that allows you to be "off duty" during your scheduled appointments. Treatment will be most effective if you're engaged.