Emory University
Orthopaedics & Spine Hospital

When you have questions regarding your discharge plan, ask to speak with a social worker or case manager who will assist in coordinating your discharge plan while you are in the hospital.

Meals

Rest up and order room service. Just place your meal order from your room phone and we’ll deliver it to your bedside. Our staff will explain the room service menu, how to order and answer your questions. If you have any food allergies or specific food preferences, please let us know.

If you don’t place an order, don’t worry. We’ll bring a meal to you based on your charted dietary needs or, if you’re with us for an extended stay, based on your previous meal choices and preferences.

Telephones and Internet

Free Wi-Fi is available throughout the hospital. You can make free local calls from your bedside phone. Your friends and family can also call your room phone if you’re listed in the hospital directory.

Flower and Mail Delivery

Your family and friends are welcome to send you flowers or packages using:

First name and last name
Patient suite number,
c/o Emory University Orthopaedics & Spine Hospital
1455 Montreal Road
Tucker, Georgia 30084

Safety and Security

Your safety and security is an important part of your care. Please help by following these important rules and precautions.

For your general safety:

• Wear your ID bracelet at all times during your stay.
• Question hospital staff if they aren’t wearing a hospital badge – badges all required for all personnel.
• Don’t smoke inside the hospital.
• Use cell phones only in areas where they’re allowed.
• Leave your cash and valuables at home.
• Wash your hands often and ask visitors to do the same.
• Stay in your room if you hear a fire alarm. A staff member will tell you what to do if there’s a fire or will let you know if it’s a routine fire drill.

Prevent falls:

• Wear the nonskid socks we provide.
• Follow your doctor’s or nurse’s instructions about getting up.
• Ask for help if you feel dizzy or weak.
• Keep your bedrails up at all times.

Prevent care misunderstandings or mistakes:

• Ask us any and all questions. When it comes to your care, no question is off the table.
• Voice your concerns. You know your body (and medical history) better than anyone.
• Tell your nurses and doctors about all medicines you take, including over-the-counter medicines, vitamins and herbal supplements. You don’t need to bring any medicines with you to the hospital. We’ll give you any medicine you need.
• Look at all medicine before you take it and make sure you recognize it – even if the nurse gives it to you. If you don’t know what it is, ask. It’s important you know what it’s for and when you should take it.
• Ask about any side effects you may have.
• Talk to your nurse if something seems wrong with your medicine or if you think you have missed a dose.
• Let us know if you have any allergies.

Going Home

You’ll work with your healthcare team to create a discharge plan. It’s important to have a friend or family member with you to ensure you have support at home and understand all the plan details. A discharge plan is designed to:

• Help you understand your medicine
• Explain any services you need after release (like therapy)
• Arrange for any home care or equipment you need
• Determine a discharge time
• Give instructions for your release (pick up)

Emory University Orthopaedics & Spine Hospital follows all Medicare protocol for discharge. If you’re a Medicare patient and feel you’re being discharged too soon, please talk to your doctor. You have the right to appeal discharge. Call the Quality Improvement Organization (QIO) before you leave the hospital at
1-800-982-0411, ext. 3413.

After Your Stay

You’re still our patient even after you leave the hospital. Emory Orthopaedics & Spine Hospital offers continued care services even after you’re home.

Tell Us How We Did

Your feedback helps further improve care. We only succeed if you were safe and comfortable during your stay, and well on the path to recovery when you left. We may mail you a survey asking about the quality of your stay and how we could make it better. But you don’t have to wait for the survey to tell us, please mail or email feedback at anytime:

Emory University Hospital Midtown
Office of Patient Relations
550 Peachtree Street, NE
Atlanta, Georgia 30308

E-mail: EHCGuest@emoryhealthcare.org

Understand Your Bill

We’ll file your hospital insurance claim with your insurance company in most cases. They’ll let us know what costs they cover and will pay us directly.

If your insurance plan doesn’t fully cover your costs, we will send you a bill for the balance. You may also receive a few separate bills, including one from Emory Clinic. Your Emory Clinic bill will include the cost of care from doctors like radiologists, pathologists or anesthesiologists.

 If you have questions about your hospital charges, please call us at 404-686-7041 or toll-free at 1-800-827-7041 between 8:30 a.m. and 4 p.m., Monday through Friday (except holidays). Please let us know if you’d like an itemized bill for your care.