Grievance / Appeals Process

ESOM RT Certificate Program wants to provide the student with an atmosphere that is conducive to learning.  Most of the time we succeed: however, there will always be an occasional conflict/problem that arises.  In the event of a conflict/problem, we have a procedure for the student to follow.

1. Students wishing to file a grievance regarding courses, faculty or the educational process should submit a formal complaint in writing to the Program Director.
2. The Program Director or (**VP or Operations and/or Exec. Assoc. Dean of Medical Education and Student Affairs) will review the complaint with any/all parties involved within 3 business days. 
3. If the complaint cannot be resolved, or if the student requests, the complaint is forwarded to the Advisory Committee within 5 business days of the original filing.
4. The Advisory Committee will review and make recommendations and/or a decision within 7 business days of the original filing. If necessary, the Advisory Committee can contact the Program Director and/or the student for comments, clarification, etc.
5. Students wishing to appeal the Advisory Committee’s decision may submit a formal complaint to the VP of Operations and/or (Exec. Assoc. Dean of Medical Education and Student Affairs)**
6. The VP of Operations and/or (Exec. Assoc. Dean of Medical Education and Student Affairs) has 2 business days to investigate the appeal, and s/he will set up a meeting between the student and the ad hoc Appeals Review Committee. (See Appeals Process below)
7. The Appeals Review Committee can either support or overturn the Advisory Committee’s decision.
8. The final decision will come from the Appeals Review Committee, and this decision is not subject to additional appeals.

**If the complaint involves the Program Director, the formal complaint should be submitted to the VP of Operations and/or (Exec. Assoc. Dean of Medical Education and Student Affairs)

1. Students wishing to file an appeal, must submit a formal written request to the VP of Operations and/or (Exec. Assoc. Dean of Medical Education and Student Affairs) within 24 hours of the Advisory Committee’s decision.
2. The VP of Operations and/or (Exec. Assoc. Dean of Medical Education and Student Affairs) has 2 business days to investigate the appeal, and s/he will set up a meeting between the student and the Appeals Review Committee.
3. The Appeals Review Committee can either support or overturn the Advisory Committee’s decision.
4. The final decision will come from the Appeals Review Committee, and this decision is not subject to additional appeals.

The Appeals Review Committee consists of:

• Member of Risk Management/Patient Compliance (external source)
• Member of DM Foundation (external source)
• Member of Clinical Education Services (external source)

Students wishing to voice allegations of the program’s non-compliance with JRCERT Standards, or not following established accreditation policies, should contact the JRCERT. The address and phone number of the JRCERT is posted and made available to the students and the public.

Joint Review Committee on Education in Radiologic Technology
20 North Wacker Drive
Suite 2850
Chicago, IL 60606-3182
312-704-5304
www.jrcert.org