Patient Right & Responsibilities

Patient Rights and Responsibilities

As a patient of Emory Specialty Pharmacy, you have the right to:

To select those who provide you with pharmacy services
To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference or physical or mental handicap
To be treated with friendliness, courtesy and respect by each and every individual representing our Pharmacy, who provided treatment or services for you and be free from neglect or abuse, be it physical or mental
To assist in the development and preparation of your plan of care that is designed to satisfy, as best as possible, your current needs, including management of pain
To be provided with adequate information from which you can give your informed consent for commencement of services, the continuation of services, the transfer of services to another health care provider, or the termination of services
To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans
To know about philosophy and characteristics of the patient management program
To have personal health information shared with the patient management program only in accordance with state and federal law
To identify the program’s staff members and their job title and to speak with a staff member’s supervisor if requested

To receive information on how to access support from consumer advocates groups
The right to speak to a health care professional
To receive administrative information regarding changes in or termination of the Patient Management Program
To receive administrative information regarding changes in or termination of the patient management program
To receive treatment and services within the scope of your plan of care, promptly and professionally, while being fully informed as to our Pharmacy’s policies, procedures and charges
To request and receive data regarding treatment, services, or costs thereof, privately and with confidentially
To be given information as it relates to the uses and disclosure of your plan of care
To have your plan of care remain private and confidential, except as required and permitted by law
To receive instructions on handling drug recall
To confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information; PHI will only be shared with the Patient Management Program in accordance with state and federal law
To receive pharmacy health and safety information to include consumers rights and responsibilities

As a patient of Emory Specialty Pharmacy, you have the responsibility to:

To provide accurate and complete information regarding your past and present medical history and contact information and any changes
To agree to a schedule of services and report any cancellation of scheduled appointments and/or treatments
To participate in the development and updating of a plan of care
To communicate whether you clearly comprehend the course of treatment and plan of care
To comply with the plan of care and clinical instructions
To accept responsibility for your actions, if refusing treatment or not complying with, the prescribed treatment and services

To respect the rights of Pharmacy personnel
To notify your Physician and the Pharmacy with any potential side effects and/or complications
To notify The Pharmacy at Emory via telephone when medication supply is running low so refill maybe shipped to you promptly
To submit any forms that are necessary to participate in the program to the extent required by law
To give accurate clinical and contact information and to notify the patient management program of changes in this information
To notify their treating provider of their participation in the patient management program, if applicable

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Specialty Pharmacy
07/01/2023