Emory Specialty

Pharmacy

The medication(s) you have been prescribed requires special storing, handling and education. A specialty pharmacy, such as Emory Specialty Pharmacy, is designed to help educate patients on their specific medication(s) but also work with their providers to ensure successful outcomes. In addition to clinical and educational expertise, Emory Specialty Pharmacy has a team of specialists dedicated to ensure you receive your medication at an affordable price and in a timely manner.

Our clinical pharmacists work directly with the pharmacy to authorize your prescription refills protectively based on safety and adherence monitoring. A specialty pharmacy team member will call you before your medication(s) is/are due for refill. If you are running low on mediation or needing an early refill please feel free to call us.

You should call Emory Specialty Pharmacy if:

• Your address, telephone number or insurance information has changed
• You have any questions regarding the status of your prescription
• You have concerns regarding how to take your medication
• If you suspect an error or delay in delivery or dispensing has occurred
• If you suspect your medication has been recalled by the FDA

You should also contact us with any other questions or concerns. Our staff is happy to assist you with your specialty pharmacy needs including:

• Working with another specialty pharmacy to get your medication(s) delivered
• Helping you get access to medication(s) during an emergency or disaster
• Providing you with tools to manage your therapy, including educational materials and consumer advocacy support

Your copayment will vary based on your insurance plan. We will tell you this amount after we have processed your prescription and before we ever charge your account.

Some patients are eligible for medication assistance through drug companies or other foundations. Emory Specialty Pharmacy has a team dedicated to reviewing options available to you and helping you enroll into these programs. Please let a pharmacy staff member know if you are having trouble affording the medication, as we have a trained medication assistance team ready to help you out.

We have staff dedicated to working with your insurance company and your provider to obtain coverage for your medication. If the medication is not approved through your insurance company, despite these efforts, we will inform your physician who will discuss other options with you.

Emory Specialty Pharmacy has access to most specialty medications. If we do not have access to the medication you need, we will work with you to transfer your care to the appropriate pharmacy.

Some drug companies offer a Free Drug Program. If it is available, we have a team of individuals who can help you enroll in the program.

If it is a serious or life-threatening event, call 9-1-1 or have someone drive you to your local emergency room. If you have an adverse reaction to your medication, you should contact Emory Specialty Pharmacy at 404-686-5020 or your prescribing physician.

For instructions on how to properly dispose of unused medications, check with your local waste collection service. We also have drug drop off bins at our sites. You can also check the following websites for additional information: 

Georgia Prescription Drug Disposal

FDA US Food and Drug Administration - Where and How to Dispose of Unused Medication

FDA US Food and Drug Administration - Disposal of Unused Medication: What You Should Know

Any complaint or incident can be reported to our pharmacy staff directly by calling the pharmacy. If you believe your privacy rights have been violated, you may also file a complaint by writing to:

Chief Privacy Officer at Emory Healthcare
101 W. Ponce de Leon Avenue
2nd Floor, Suite 242
Decatur, GA 30030
or call 404-778-2757

You may also file a complaint directly with the Secretary of the Department of Health and Human Services or Georgia Board of Pharmacy. 

You will not be penalized for filing a complaint.